Plan, Do, Study, ACT (PDSA) Cycle of Quality Assurance Framework
Briljent’s QA method utilizes the PDSA Cycle to logically manage QA initiatives in a repetitive process. This disciplined approach provides a framework for using tools, team structure, and processes in a manner that is responsive to systematic improvement.
The key phases of our QA approach are:
Plan: QA Measures. In the initial phases of a project, Briljent will develop, in coordination with our clients’ staff a quality management plan tailored to the scope of work. We will examine the scope of work and define end-to-end performance measures and goals.
- Define Focus Point of Quality
- Define Scope
- Define Quality Objective
- Identify Risks
- Define Goals
- Define Acceptable Levels of Quality
- Create Quality Assurance Project Plan
Do: QA Checks. The Briljent team, including subcontractors, vendors, and consultants, execute the Quality Assurance Project Plan. As deliverables are produced and milestones met, the Briljent staff documents them as defined by the PMO standard operating procedures. During tasks, support staff cross-check one another’s work on tasks needing absolute accuracy, and the supervisors quality check all deliverables before submission.
- Execute Quality Assurance Project Plan
- Monitor Performance Against Acceptable Levels of Quality
- Collect Data
- Monitor Client Feedback
- Document issues
Study: QA Feedback. After performance on the task is complete, Briljent utilizes a variety of tools to quantify each area of the project. Data points are filled into the Quality Assurance Plan and compared to the Acceptable Quality Levels or objectives. Surveys are conducted and tallied. The goal is to identify areas of success and failure.
- Analyze Data
- Identify Deltas Between Actual Performance and Defined Goals, Acceptable Levels of Quality
Act: QA Enhancement. Briljent’s emphasis on feedback and evaluation has led to an accumulation of lessons learned and shared across the organization. It has fostered the development of an organization that is constantly reinventing itself to better serve its customers. The key to process improvement is the integration of lessons learned back into everyday performance.
This phase is the closing of the feedback loop, where conclusions feed into future planning phases.
- Document Lessons Learned
- Document Changes
- Incorporate Changes into the Quality Assurance Plan