The Business Challenge
The mission of the Indiana Department of Local Government Finance (DLGF) is to make certain that property tax assessment and local government budgeting are enacted according to State law. To help achieve that initiative, DLGF requires all assessing officials throughout the state to participate in a continuing education program. By doing so, the officials are continually receiving accurate and updated information on state laws and regulations, as well as maintaining their certifications—two necessities in these positions. However, in 2006, the DLGF was faced with budgetary restrictions, creating a challenge for the development and delivery of the courses. It became imperative for the organization to discover a cost-effective way to continue conducting the program.
When an RFP was issued for the project, the Briljent team identified the opportunity to utilize their training expertise to provide an efficient facilitation of DLGF’s continuing education program. Briljent was awarded prime contract status for this project in early 2006. It was the team’s first win for prime contractor with the State of Indiana.
The Briljent Solution
Task 1: Site Facilitation
With more than 1,000 Continuing Education Registrants located in various cities across the state, resourceful and well-coordinated site management was a necessity. Briljent planned and implemented all functions within this task for each of the 40 annual courses. Our team communicated with the client to determine optimal course locations, secured classroom facilities and arranged technology functions such as computers and audiovisual components.
Briljent’s experience with site facilitation—as well as our penchant for responsiveness and effective communication—was fundamental to the successful execution of this task.
Task 2: Training Development
At the onset of each calendar year, DLGF outlines topics for courses that will be offered during that period. The Briljent team developed and delivered content for each of the courses, which are designed for all levels of assessing officials—including approximately 92 county assessors, 171 township assessors, and 837 township trustees. To do that, Briljent collaborated with subject matter experts on current, relevant property assessment topics to create material in accordance with state laws and regulations.
Capturing accurate and updated information was paramount; and our team did it brilliantly. Our aptitude for translating complex information into engaging training materials yielded highly effective courses.
Task 3: Website Registration Development
At the onset of the project, course registrations were conducted through a basic paper process. Recognizing the potential inefficiency of this system, Briljent developed a cost-effective registration method and subsequently created a self contained, web-based console tool to streamline the entire process. The console provides information regarding current and upcoming classes, supports back office administration with various reporting functions and facilitates online registration and modification of enrollee information.
To further support class participants, the Briljent team also facilitates phone and e-mail customer service throughout the year to assist with troubleshooting during the website registration process. We’ve received feedback that our team’s thorough, responsive approach has created a smooth and enjoyable experience for the participants.
Briljent began work with DLGF in the first quarter of 2006 under a 2-year contract with two one-year renewal options; currently, we are in our second awarded contract with the organization. Our passion for this project has been consistently reflected in the positive feedback we’ve received from both our client and the course participants. Our ability to proficiently assess the needs of our clients and effectively provide solutions is a skill-set that translates to state-level work across the country.
It has been our pleasure to serve DLGF as they strive to help state and township employees improve their job performance.